They must be able to communicate information properly and efficiently over the phone or through email because they won't be able to rely on nonverbal indications or body language. When a patient needs medical services, a medical receptionist is their initial point of contact. With the right provider, virtual medical receptionists can help your practice save time, reduce costs, and improve patient satisfaction. One of the biggest advantages of hiring a virtual receptionist is the potential cost savings. When choosing a virtual medical receptionist, seek out a service with knowledge of HIPAA laws and the healthcare industry, strong communication skills, and availability to meet your practice's demands. A virtual receptionist is trained to handle a high volume of calls, which can improve your practice's patient experience by reducing wait times and hassle.
consumer affairs decision guide
